SHIPPING INFORMATION

STORE PICK-UP SERVICES


For customers in JABODETABEK area, we offer free pick-up service at one of our stores in Masari Plaza Indonesia, Masari Senayan City, Masari Pondok Indah Mall II, Petit Bateau Pondok Indah Mall II and Masari Plaza Indonesia (see Store Locator for more information).

Simply click on ‘pick up in store’ upon check out and payment; select which store you would like to pick up and your goods will be delivered to you upon payment, in 2 (two) business days. You will need to bring an ID and either printed or electronic receipt that is sent to your email during pick up. Goods must be paid before being picked up. The address and contact number of the pick-up area will be written on the electronic receipt.

When the ‘shipped’ email is sent, please carefully read the instructions on what time you can pick up the goods. Some times our courier will take a moment to reach the designated store and drop the goods. You may contact the designated store to ask if your order has arrived.



GOJEK SERVICES


For customers in Jakarta city area, we offer GOJEK pick-up services from our Central Jakarta HQ to you.

Our HQ address is:
Masari Group
Menara Batavia Lt. 19
Jl. KH Mas Mansyur Kav 126
Jakarta Pusat 10220
Indonesia

Please call our Customer Service Whatsapp before picking up the item via GOJEK as we have operational hours and we need to schedule the appropriate time and date. The delivery fee and pickup will be at the customer’s expense.



STANDARD SHIPPING


To fulfill your orders we have partnered with our trusted courier PORTER third party delivery services. Shipping costs will be charged to the customer. Shipping process inside Indonesia will generally take around 2-15 working days, and between 24-48 hours if you live in JABODETABEK area. However the delivery time will depend on location, weather and nature condition. You can track the delivery progress on the website, using the Tracking Order menu, or on your confirmation email with the tracking number provided and by going to www.porter.id to track shipment.



Currently our delivery service is only available throughout Indonesia. We will open a new shipping destination throughout South East Asia very soon. Please keep updated by signing up on our mailing list or inquire at info@masarishop.com for more information.



The shipping rate will be calculated online based on the submitted address and our third party courier service rate.

The shipping charges are as follows:

  • Jakarta area starting from IDR 9,000, within 1-2 business days
  • Jawa + Bali area starting from IDR 11.000, within 2-4 business days
  • Sumatra area starting from IDR 19.000, within 3-5 business days
  • Kalimantan area starting from IDR 26.000 within 3-5 business days
  • Others starting from IDR 30.000, up to 10 working days

Please contact us before purchasing if you would prefer to use expedited / express shipment.

Shipping cost is calculated by the distance, remote area, and weigh/dimension of your package. You may also choose to have insurance cover for your package at an additional price. From time to time we will offer Free Shipping, in this case all shipment are free of charge excluding the insurance.

Shipment needs to be signed by the receiver or proxy of the homeowner. Someone needs to be present during delivery time. If no one is present or if the address is wrong, the delivery courier will make several more attempts to deliver the package, or they will return it to MASARISHOP.COM, and further re-delivery charges will occur.

Shipping cost will be calculated automatically by system upon check out process, including insurance fees. You can review before confirming and proceed to payment process.

From time to time we will give free shipping for limited periods of time, please keep updated by signing up on our mailing list.

Order status : PROCESSED, means we receive your order and are preparing it to be sent to the courier.

Order status : ON HOLD, means we receive your order but due to some circumstances we hold your order until shipment can be processed, in this case a delay will occur. We will notify you in case this happens.

Order status : SHIPPED, means your order is being sent by the courier and will arrive at your destination and the allocated time.

Orders will be processed on working days, Monday – Friday 09.00 – 16.00 WIB within 1-2 days after we have received the payment. Order cut off time is 14.00 every working day. Orders received after 14.00 will be processed the following working day