SHIPPING INFORMATION

STORE PICK-UP SERVICES


For customers in JABODETABEK area, we offer free pick-up service at one of our stores in Masari Plaza Indonesia, Masari Senayan City, Masari Pondok Indah Mall and Masari Surabaya (coming soon). Simply click on ‘pick up in store’ upon check out and payment; select which store you would like to pick up and your goods will be delivered to you upon payment, in 2 (two) business days. You will need to bring an ID and either printed or electronic receipt that is sent to your email during pick up. Goods must be paid before being picked up. The address and contact number of the pick-up area will be written on the electronic receipt.



STANDARD SHIPPING


To fulfill your orders we have engaged partnership with third party delivery services (PORTER). Shipping costs will be charged to the customer. Shipping process inside Indonesia will generally take around 2-15 working days, and between 24-48 hours if you live in JABODETABEK area. However the delivery time will depend on location, weather and nature condition. You can track the delivery progress on the website, using the Tracking Order menu.
Currently our delivery service is only available throughout Indonesia. We will open a new shipping destination throughout South East Asia very soon. Please keep updated by signing up on our mailing list or inquire at info@masarishop.com for more information.


The shipping rate will be calculated online based on the submitted address and our third party courier service rate.
Shipment needs to be signed by the receiver or proxy of the homeowner. Someone needs to be present during delivery time. If no one is present or if the address is wrong, the delivery courier will make several more attempts to deliver the package, or they will return it to MASARISHOP.COM, and further re-delivery charges will occur.
Shipping cost will be calculated automatically by system upon check out process, including insurance fees. You can review before confirming and proceed to payment process.


From time to time we will give free shipping for limited periods of time, please keep updated by signing up on our mailing list.
Orders will be processed on working days, Monday – Friday 09.00 – 18.00 WIB (GMT+7)
Items will be processed for delivery 1-2 days after we received payment.