Privacy Policy





MASARISHOP.COM (together with our affiliates and subsidiaries, “Masari”, "we", "us,", or "our”) is committed to ensuring that your privacy is protected and respected. This Privacy Policy is created to inform you about how we process the data we collect from and about you when you visit our website located at (the "Site"), purchase any of our ("Products"), visit our stores, attend our events, or use any of our services, features, or other offerings (collectively, the “Services”). By using or accessing our Services, you agree to this Privacy Policy. For all other questions about our Services, or other requests not pertaining to data privacy, please see our Terms and Conditions.

How we keep your data safe

MASARISHOP.COM complies with the Payment Card Industry (PCI) standards and does not store any credit card data. For maximum security we use an Extended Validation SSL certificate. Your personal information is encrypted using this certificate when being transferred across the Internet.

We are responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected. Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Information we collect

When you interact with our Services, whether by using our website or communicating with us, we may collect data from you. The data we collect includes your name, email address, telephone number, shipping/billing address, date of birth, and information regarding your browsing and shopping behavior. We collect your data when you place an order, chat with our Customer Service WhatsApp, register an account, opt-in to our newsletter, browse our site, and use other services offered by our site. Data collected is used to process your orders until fulfillment, deliver marketing communications, give access to services for registered users, personalize your shopping experience, and provide assistance via our Customer Service.

Our website uses cookies and similar technologies such as pixels to collect information. Cookies and similar technologies are widely used in order to improve site experience, as well as to provide information to the owners of the site, for example, your preferences, sign-in information, or usage of the site’s services. Cookies are also used to show our users products and services based on their preferences as well as to allow our third-party partners to deliver relevant advertising.

Analytics information

We use third-party services on our website (such as Google Analytics and Data Studio) to evaluate your use of our Site, compile reports on activity (based on the collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on pages, page analytics, link clicks, search terms, and other similar usage data), and/or analyze performance metrics. These may mean cookies and other technologies are used to help collect, analyze, and provide us with relevant reports.

Remarketing & Advertising

We partner with third-party advertising companies and marketing organizations to display recommendations that we believe will be of interest to you, or to display our advertising on other sites or apps. Our partners use cookies and web beacons (for example, pixels) and may collect certain data typically associated with online identifiers, including your email, email hash, user ID, session ID, cookie ID, browser type, mobile device, referring URL, member ID, city, country, demographic data, and information about your activities on our Site and other sites or apps to provide you targeted advertising based upon your consumer profile. Please contact us for more information on how to opt-out.

How we use the information we collect

The information we learn from customers helps us personalize and continually improve your shopping experience at MASARISHOP.COM. We will retain information for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, subsequently authorized, as necessary or appropriate to provide the Services, and for business continuity purposes. We also retain information as permitted or required under applicable law to comply with applicable law, resolve disputes, and enforce our rights and agreements. We use the information that you provide for the following purposes:

  • To create your personal account at MASARISHOP.COM (e.g. your name and email address)
  • To process your orders via our online services (e.g. your name, address, date of birth, and bank details)
  • To send text message / Whatsapp notifications of delivery status (e.g. your mobile phone number)
  • To send you personalized marketing offers, such as newsletters, relevant ads, and product catalogs (e.g. your email address, your name, and your postal address)
  • To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
  • To answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in competitions arranged online or on our social media channels (e.g. your email address, your social media handle, name, home address, and telephone number)
  • To manage your account by carrying out credit checks (e.g. name, address, date of birth)
  • To analyze your personal data to provide you with relevant marketing offers and information (e.g. name, shopping behavior)
  • To validate that you are of legal age for shopping online (e.g. date of birth)
  • To send you surveys in order to give you a possibility to influence our offer and service (e.g. e-mail address)

Newsletter Subscription

When you register your email address through MASARISHOP.COM, Masari stores Indonesia, and Masari events, we will ask you whether you would like to register for our regular e-mail newsletter and provide you with the latest offers, news, and other marketing information. We will never register your email address or send your data to any third party without your consent. If you would like to opt-out of the newsletter subscription simply click ‘Unsubscribe’ at the end of every email we sent to you.

SMS / Whatsapp Notification

When you contact our Customer Service WhatsApp channel for any purpose, your data and chat history may be stored for customer service quality evaluation and future marketing notification purposes. If you would prefer not to receive our notifications or have your data deleted, simply reply to the message to opt-out.

Who has access to the data?

We never pass on, sell, or swap your data to third parties for marketing purposes outside of MASARISHOP.COM. Data that is forwarded to third parties, for example, shipping agents in connection with the delivery of goods, is only used to meet MASARISHOP.COM commitments to you. MASARISHOP.COM may also supply your personal details to organizations such as credit reference or debt collection agencies for the purpose of credit rating checks, identity checks, and debt collection.

Your rights

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed. Annually, you have the right to request written documentation on the personal information we have about you in our account files. To request this document please write to MASARISHOP.COM Customer Service. You can withdraw your consent to us using the data for marketing purposes (i.e. sending catalogues, newsletters or offers) at any time.